Subscription Agreement for Use of StreamBIM  

Subscription Agreement for Use of StreamBIM  

Updated: April 10th, 2018  



This agreement (the «Agreement») has been entered into between the company you represent (hereinafter referred to as the ”Account Owner”) and Rendra AS and governs the client’s use of StreamBIM, which has been developed and adapted by Rendra AS . 


Should any provision of this Agreement be pronounced invalid or illegal, or if for any reason a provision cannot be enforced, it shall not affect the validity of the remaining provisions of the Agreement.   


By registering an account for using StreamBIM via the product website or in any other way, and thereby getting access to the StreamBIM application service, described in greater detail on the product’s websites, the Account Owner accepts and agrees to comply with the terms and conditions of this Agreement. The person entering into the Agreement on behalf of the Account Owner represents the Account Owner and herewith guarantees that he or she is authorized to bind the Account Owner to the terms and conditions stated in this Agreement. 


The Agreement between the Account Owner and Rendra AS shall take effect as of the date the Account Owner confirms the order form. 


2 Definitions 


The below terms have the following meaning: 


(A) “Affiliated company” means any entity that is directly or indirectly controlled by one of the Parties. In this context “control” means direct or indirect ownership or control of more than 50% of the voting interests of the affiliated company. 


(B) “Confidential information” means all Personal Data and confidential information disclosed by one Party (the “Disclosing Party”) to the other Party (the “Receiving Party”). 


(C) “Users” means individuals authorized by the Account Owner to have access to and use StreamBIM under the agreement of the Account Owner, including sub-contractors who work on the same project as the Account Owner. 


(D) “The Service” means StreamBIM, which is a web application service provided by Rendra AS as a cloud based service and the underlying software of The Service. 


(E) “Subscription” means the right to access and use StreamBIM for the term within this Agreement and as stipulated in the order form. 


(F) “Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. 


(G) “Controller” means the Account Owner, which determines the purposes and means of the processing of Personal Data. 


(H) “Processor” means Rendra AS, which processes Personal Data on behalf of the Controller; 


(I) “Order form” means the order documents and registrations made on the website of Rendra AS by the Account Owner, constituting an agreement between the Account Owner and Rendra AS. 



3 Provisions for using The Service (StreamBIM) 


(A) Registration. The Account Owner must provide complete and accurate information during the registration process. 


(B) Subscription. Rendra AS shall make StreamBIM available to the Account Owner and Users in accordance with this Agreement during the complete term of this Agreement.  The Account Owner agrees that taking out the Subscription does not presuppose delivery of any future functionality or features, or that it depends on any oral or written public statements made by Rendra AS with respect to future functionality or features. 


(C) Compatibility. Rendra AS will inform about what hardware devices are compatible for the use of The Service on the product WEB sites: where Rendra AS may define minimum hardware and system requirements for such devices. The warranty set out in Section 11 (a) only applies to use on these defined devices. 


(D) Support. Support is given via e-mail and by telephone and is available throughout the term of the Agreement pursuant to the terms specified on 


(E) Availability. Rendra AS aims to make the The Service available 24/7/365 with as little downtime as possible, and follows the industry’s best practice to achieve this. Rendra AS’s goal is to offer the The Service with 99.9% uptime. The Account Owner is advised that even if this is Rendra’s goal, downtime may occur. 


4 Application-specific requirements 


Rendra AS offers web applications that allow the Account Owner and Users to access The Service on their mobile devices and desktop computers using browsers as; Chrome, Firefox and Safari. 

For the avoidance of doubt: 

Mobile devices must be purchased separately and are not included in Account Owner’s subscription. Furthermore, an active Internet connection is required, which may entail data costs and/or other costs for the client. The client him/herself has to enter into separate agreements for the provision of Internet/WI-FI or the provision of 3G/4G from his/her mobile operator. 

The Service uses a streaming technology where the quality of the user experience depends on bandwidth and network latency. We recommend devices at least 3G or equivalent. The Service is currently compatible with Google Chrome, Firefox and Apple Safari web browsers. 

The Service does not function with Internet Explorer. The minimum technical requirements are 2GB RAM and browser support for WebGL. These requirements may be changed and information on which requirements applying at any time is available on our web pages 

The Service may collect technical data, including information about application crashes and statistics of use. All use of third-party software/mobile apps specified for The Service shall constitute a part of The Service package to the client without any extra costs and use of time, and their use is subject to the terms and conditions of the relevant agreements. 


5 User guidelines for The Service 


(A) The Account Owner is responsible for all activities in his/her account and for the ownership of the account. The Account Owner and the Users shall comply with all laws, regulations and conventions applicable to the Account Owner in connection with the use of The Service, as well as other laws related to privacy, publicity, data protection, electronic communication and applicable anti spam legislation.  


(B) The Account Owner and the Users shall use The Service only for the projects and purposes specified and agreed on in the Agreement. 


The Account Owner shall not: 


(i) Impair the security of The Service, 


(ii) Give individuals not associated with the project access to his account, 


(iii) Log on to a server or account on The Service that the Account Owner is not authorized to access, 


(iv) Damage or make any part of The Service unusable, 


(v) Lease, distribute, license, sell or otherwise commercially exploit The Service or make The Service available to a third party other than as stated in this Agreement. 


(C) Communication. The Account Owner is responsible for the content of all communication sent through The Service, and shall comply with all applicable laws and regulations in connection with the use of the Account. The Account Owner may not use The Service to communicate any message or material that 


(i) Is libellous, harmful to minors, obscene or constitutes pornography; 


(ii) Infringes on the intellectual property rights of a third party or is otherwise unlawful; or  (iii) would otherwise give rise to civil liability, or 


(iii) Constitutes or encourages conduct that could constitute a criminal offence under applicable law or regulations. 


(D) Breach of the user guidelines. In the event the Account Owner or any User commits any material breach of Section 4D, Rendra AS will endeavour to provide the Account Owner with the opportunity to remove or disable access to the offending material or content. However, Rendra AS reserves the right to immediately remove, at its sole discretion, any content that is unlawful or offensive without prior notice to the Account Owner. In addition to any other rights and remedies under the Agreement and in law, Rendra AS reserves the right to immediately suspend access to The Service if such breach, in Rendra AS ’s opinion, is an imminent threat to The Service. 


6  Data protection 


(A) Rendra AS will process personal data in connection with the use of The Service. The parties acknowledge that the Account Owner will be the Controller of the Personal Data. Rendra AS will for the purpose of fulfilling this Agreement process certain Personal Data on behalf of the Controller. Thus, Rendra AS will be the Processor of the Personal Data, in relation to the applicable data protection law. 


(B) The Account Owner is responsible for the collection, legality, protection and use of Personal Data that are stored on the system or used in connection with The Service. Rendra AS will not be responsible for any loss or disclosure of Personal Data resulting from the Account Owner’s or the Users’ failure to adequately secure their user account passwords. 


(C) The Processor undertakes to only process Personal Data in accordance with documented instructions communicated by the Controller, unless required to do so pursuant to applicable data protection law. The Controller’s initial instructions to the Processor is set forth in Appendix 1. The Processor shall at any time be able to demonstrate specific instructions from the Controller. The Processor shall immediately inform the Controller if (i) the Processor believes that an instruction given by the Controller is violating applicable data protection law (ii) the Processor does not have an instruction for how to process Personal Data in a particular situation. 


(D) The Processor warrants that appropriate technical and organizational measures are implemented in such a manner that (i) the processing of Personal Data meets the requirements of applicable data protection law and (ii) ensures the protection of the rights and freedoms of the User. Rendra AS will also perform technical and physical controls to protect Personal  data against destruction, loss, alteration, and unauthorized disclosure to third parties or unauthorized access by employees of Rendra AS. 


(E) If Users, competent authorities or any other third parties request information from the Processor regarding the processing of Personal Data, the Processor shall refer such request to the Controller. The Processor may not, without prior instructions from the Controller, transfer or in any other way disclose Personal Data or any other information relating to the processing of Personal Data to any third party. In the event the Processor, according to applicable data protection law, is required to disclose Personal Data that the Processor processes on behalf of the Controller, the Processor shall be obliged to inform the Controller thereof immediately and request confidentiality in conjunction with the disclosure of requested information. 


(F) If the Processor designs the systems etc. that processes the Personal Data, the Processor shall ensure that the systems etc. are designed in accordance with the requirements for Privacy by design and data portability in accordance with applicable data protection law. 


(G) The Processor shall assist the Controller in fulfilling its legal obligations under applicable data protection law, including but not limited to the Controller’s obligation to security of processing, notification of a personal data breach, responding to requests for exercising the data subject’s rights to request access, rectification, restriction of processing, erasure or to receive a copy of the Personal Data that is processed.  


(H) The Processor undertakes to make available to the Controller all information and provide all assistance necessary to demonstrate compliance with the obligations laid down in this Agreement and applicable data protection law. The Processor shall allow for and contribute to audits, including on-site inspections, conducted by the Controller or another auditor mandated by the Controller.  


(I) Upon termination of this Subscription Agreement the Processor shall (i) cease all its processing activities and (ii) upon the Controller’s choice, delete and/or return all Personal Data or copies which is received on behalf of the Controller. The duty to delete applies as long as applicable data protection law does not require the Personal Data to be stored.   


7 Third-party suppliers 


(A) Acquisition of non-StreamBIM products and services. The Account Owner accepts that third-party services not currently part of StreamBIM may be made available to the Account Owner from time to time by Rendra AS or third parties, and that the Account Owner’s decision to acquire any such service shall be subject to an exclusive agreement between the Account Owner and the applicable third-party supplier. Rendra AS does not guarantee support of third party products or services. 



(B) The Processor may not engage another Processor without prior specific or general written consent of the Controller.  The same applies if the Processor wants to change Sub Processors. Any approvals given by the Controller pursuant to this Agreement are set out in Appendix 1. The Processor shall ensure that any approved Sub-processors are bound by written agreements that require them to comply with data processing obligations corresponding to those contained in this Agreement. The Processor shall remain fully liable to the Controller for the performance of the Sub-processor’s obligations. 


8 Duty of confidentiality 


(A) As a consequence of the performance of the Agreement, the parties may receive confidential information including, but not limited to company internal information including services, specifications, marketing information and similar sensitive information. The parties hereby agree that they will use such confidential information solely for the purposes of performing the agreement and that they will not disclose, whether directly or indirectly, to any third party such information other than as required for performing the agreement.  

(B) After termination of the agreement the parties may not disclose any such confidential information.  

(C) The foregoing provisions will not prevent the disclosure or use by the parties of any information that is or becomes, through no fault of the party, public knowledge or to the extent required by mandatory law. 


(D) If the receiving party is compelled by law to disclose confidential information, the disclosing party must be given prior notice of this. The Party that gives confidential information must contact the authorities itself and provide the required or desired information. 


9 Prices 


The price for subscription to The Service is indicated in the Agreement. The agreed price and terms are for taking out a subscription, not for actual use. VAT and other charges to national and local authorities are NOT included in the prices defined in this Agreement. All such VAT and other charges to national or local authorities will apply. 


(A) Invoicing and Payments.  Unless agreed otherwise by the Parties, subscription payments shall be made on the basis of electronic invoices. 


(B) Overdue Payments. Any payment not received by the due date shall accrue interest  on overdue payments permitted by law on the outstanding balance per month. 


(C) If the Account Owner’s payment is overdue by more than fourteen (14) days, Rendra AS reserves the right to suspend access to The Service. 


(D) Taxes. Rendra AS is not responsible for any VAT, national taxes or duties (if any) under this Agreement related to the Account Owner’s purchases hereunder. 


(E) If Rendra AS finds it necessary to incur any extra costs or expenses for customer support, this shall be agreed in writing between the Parties in advance. 



10 Rights 


(A) Proprietary Rights.  The Service and all intellectual property rights therein and all intellectual property rights related the delivery and provision of support are owned or licensed by Rendra AS.  The Account Owner acknowledges that any and all copyrights, IP, trademarks, trade names, patented and/or patentable rights and all other intellectual property rights existing in or used in connection with The Service, are the sole property of Rendra AS. This also applies to modifications, improvements or upgrading made during the term of the Agreement. 


(B) The Account Owner and/or Users shall not: 


(i) Remove or conceal any notices of copyright, trademark or any other proprietary notes contained in or on The Service or   associated documentation,   


(ii) Modify, translate, or create derivative products based on The Service; 


(iii) Create any link to The Service or mirror any content contained in or accessible to the client from The Service,   


(iv) Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code or underlying ideas or algorithms of The Service; 


(v) Or access The Service in order to (a) build  a competitive  product or service, or (b)  copy any ideas, features, functions or designs of The Service. 


11 Term and termination 


(A) Unless agreed otherwise, this Agreement shall enter into force on the date it is signed (the effective date) and continue until the expiration or termination of the Agreement. 


(B) Termination by the Account Owner. The account Owner may cancel the account and terminate the Agreement at any time by written notice to Rendra AS. This is followed by a three-month term of notice starting on the first day of the subsequent month. The subscription fee applies during the term of notice and is not refunded. 


(C) This Agreement may be terminated by either Party on the following conditions: 


(i) Upon three months written notice of a material breach as specified in the Agreement, 




(ii) immediately, if either party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or 


(iii) immediately, in the event of a material breach of Section 5 or 6. Fees that are to be paid according to Section 8 are non-refundable. 


(D) Section 7 to 14 shall survive any termination or expiration of this Agreement. 


12 Warranties and disclaimers 


(A) Functionality warranty.  Rendra AS warrants that The Service will operate in substantial conformity with the current version of the applicable documentation available at the web pages of Rendra AS. 


(B) Disclaimer. The Service is a web application service subscribed to ”as is”. Rendra AS does not undertake to develop The Service further with new content even if this is what the client wants. Rendra AS does not guarantee that all errors in The Service can or will be corrected. 


(C) Rendra AS does not warrant that all the functions contained in The Service will meet the Account Owner’s requirements or that the operation of The Service will be uninterrupted or error free.  


13 Limitation of liability 


(A) Limitation of liability. Neither the Account Owner nor Rendra AS or any sub-suppliers shall be liable for any deliverable that has not been agreed in this contract. A description of The Service is available at the company’s web pages at any time and the version made available to the client is the version contained in the demo project of The Service. 


(B) Rendra AS reserves the right to charge for the development of modules that were not part of The Service when the Agreement was entered into. It is up to the client to accept purchasing new modules without this impairing the client’s purchase. 


(C) The Account owner shall always be responsible for updating drawings and model files. The Account owner is responsible for ensuring that the users in the project always have access to updated drawings and model files and compiled BIM model. Rendra AS can not be held responsible if the Users in a project perform actions based on not updated drawings and BIM model. 


(D) The Account owner shall always be responsible to train the persons they intend to invite in as Users in The Service before they start to use The Service. Rendra AS shall not be liable for errors made Users and thereby the consequences this might have, as a result of individuals using The Service. 


14 Mutual indemnities 


(A) Rendra AS shall indemnify the Account Owner for any loss, damage or costs (including reasonable legal fees) incurred in connection with claims, suits and legal proceedings (“Claims») made or brought against the Account Owner by a third party alleging that the use of The Service infringes on their intellectual property rights. 


(B) Indemnification by the Account Owner. The Account Owner agrees to indemnify Rendra AS for any loss, damage or costs (including reasonable legal fees) incurred in connection with claims made or brought against Rendra AS by a third party arising from or in connection with the Account Owner’s use of Personal Data or The Service. 


15 General provisions 


This Agreement, with appendices and any amendments entered into in writing between the Parties, constitutes the entire agreement between the Account Owner and Rendra AS and supersedes all prior agreements and discussions. 


(A) Marketing. Neither party may issue press releases related to this Agreement without the other Party’s prior written consent. Either Party may include the name and logo of the other party in its list of customers or vendors in accordance with the other party’s standard guidelines. 


(B) The relationship between the Account Owner and Rendra AS. The Account Owner and Rendra AS are independent contractors. This Agreement does not create a joint venture or partnership between the Account Owner and Rendra AS and neither Party is authorized as an agent, employee or representative of the other Party. 


(C) Rendra AS may revise this Agreement from time to time during the term of the Agreement and has a duty to inform the client/Account Owner of any material amendments. The Account Owner, however, has a duty to keep updated on changes on the web pages of Rendra AS, where the applicable conditions at any time are available 


(D) This Agreement and any rights or obligations hereunder shall not be assigned, sublicensed or transferred in any other way to a third party without the written consent of the other Party. 


(E) The obligations and rights of the parties to this Agreement shall be governed by and construed in accordance with Norwegian law, without regard to conflicting principles of law. The parties agree that the exclusive jurisdiction shall be Oslo District Court, Norway. 


(F) Any amendments to this Agreement shall be in writing and shall be deemed to form part of the Agreement as of the date they are agreed on. 


(G) Force Majeure. Neither Party to this Agreement shall be liable to the other Party for any errors or delays in performance due to circumstances beyond the company’s control, including, but not limited to, fire, labour difficulties, governmental action or terrorism, provided that the Parties give written notification of such circumstances to the other Party and makes any reasonable endeavours to overcome such challenges. 



Rendra AS 


Attn: The General Manager 

Postboks 577 




E-mails must be sent to: 


Kontakt oss 

Strandveien 37, 1366 Lysaker 

+47 24 07 67 67 


Appendix 1 


Data Processing instructions 




The Controller’s purpose of the Processing of Personal Data is in order to be able to provide The Service, as well as to develop and improve The Service and its security measures. 
Categories of data 


The Personal Data, which is processed comprises of your company’s name, your name, telephone number and email address the first time you register as a customer or user. 
Categories of data subjects 


«Users», which includes individuals authorized by the Account Owner to have access to and use The Service under the Agreement, including sub-contractors who work on the same project as the Account Owner. 
Processing activities  In order to use The Service the Processor will collect and store the name of the Account Owner, the name of the User, the User’s e-mail address and telephone number.  
Storage time/deletion  The Personal Data that is Processed shall be deleted when the Controller no longer subscribes to The Service. 
Location of Processing activities 


Amazon Web Services (AWS): The personal data we collect from you is transferred to the Processor’s European data processing centre within the European Union (EU) and/or European Economic Area (EEA). Audio and video data is never transferred out of the EU or EEA. 


The Users are provided with costumer support and customer chat from Intercom Inc. The company is located in USA, however Intercom has certified adherence to and commits to apply the Privacy Shield. In the case of transferring Personal information to a Intercom entity outside the EEA area, this will be done based on Intercom Binding Corporate Rules, which establish adequate protection of the personal information and are legally binding on the Intercom Group. Where Intercom Binding Corporate Rules do not apply, Intercom will instead rely on other lawful measures to transfer your personal information outside the EEA and Switzerland, such as the EU standard contractual clauses or Privacy Shield Framework.  

Sub Processors 


The Controller gives the Processor the mandate to enter into agreements with Sub-processors on the Controller´s behalf for the performance of its obligations under this DPA under the condition that the Processor maintains a list of Sub-processors and notifies any intended changes to the Controller giving the Controller the opportunity to object.  


The Controller has approved the following Sub Processors: 


  • Amazon Web Services (AWS) 
  • Intercom